❓ Frequently Asked Questions
1. Do you deliver outside Bangladesh?
✅ Yes, we offer worldwide shipping with home delivery across Bangladesh, including Dhaka, Chattogram, Sylhet, and beyond.
2. How long does delivery take?
📦 Inside Bangladesh: 3–7 business days.
🌍 International: 7–15 business days, depending on location and customs.
3. How can I track my order?
🔎 Once your order is shipped, you’ll receive a tracking ID via email/SMS so you can track it anytime.
4. What payment methods do you accept?
💳 We accept Cash on Delivery (COD in Bangladesh), Credit/Debit Cards, and Mobile Banking.
5. Can I change or cancel my order?
✏️ Yes, you can request a change or cancellation within 12 hours of placing the order by contacting our support team.
6. What if my product is damaged or defective?
🛡️ Don’t worry! We offer an easy return and replacement policy. Just contact us within 48 hours of delivery.
7. Do you offer returns or refunds?
↩️ Yes, eligible products can be returned within 7 days of delivery. Refunds are processed once the item is received back.
8. How do I know if a product is in stock?
✔️ If a product is available to add to cart, it’s in stock. For pre-order items, delivery timelines will be mentioned on the product page.
9. Are your products original and tested?
✅ Absolutely. Every product is handpicked, tested, and quality-checked before shipping.
10. How can I contact customer support?
📩 You can reach us through our Contact Form, Email, or Live Chat. We usually respond within 24 hours.
